Once someone starts to share how they’re feeling, it’s really important to listen first before helping them make a support plan. To begin with, this could mean not offering advice, not trying to identify what they’re going through with your own experiences and not trying to solve their problems. We’ve compiled some listening tips to help you give the best support you can.
Focus on the other person, make eye contact, put away your phone.
To really listen to somebody, you need to give them your full attention, maintain eye contact and be engaged.
It may take time and several attempts before a person is ready to open up.
Effective listening is about creating trust with the other person. The person sharing should not feel rushed so that they can put their trust in you.
If they’ve paused in their response, wait, they may not have finished speaking. It might take them some time to formulate what they are saying, or they may find it difficult to articulate what they’re feeling.
Through non-judgemental listening, you are allowing the person to relax into the conversation and to use it as a place to reflect or work through difficult emotions.
Use open questions that need more than a yes/no answer, and follow up with questions like ‘Tell me more’
An open-ended question means not jumping in with your own ideas about how the other person may be feeling.
These questions don’t impose a view point and require a person to pause, think and reflect, and then hopefully expand.
Avoid asking questions or saying something that closes down the conversation. Keep using open-ended questions and encourage them to talk, the conversation is a safe space that you are holding for them and nothing they say is right or wrong. Try asking, ‘how are you feeling today’?
Check you’ve understood, but don’t interrupt or offer a solution.
Repeating something back to somebody is a really good way to reassure them that they have your full attention and that you’re hearing what they want you to hear, not putting your own interpretation onto the conversation.
Don’t be put off by a negative response and, most importantly, don’t feel you have to fill a silence.
Sometimes it can feel intrusive to ask someone how they feel. You’ll soon be able to tell if someone is uncomfortable and doesn’t want to engage with you.
You’ll be surprised at how willing people are to listen and how, sometimes, it is exactly what somebody needs to be able to share what is going on their mind.